Now, what kind of person would I be if I didn’t share any of my success with you guys.
Today at my job, we officially released our new contact center solutions, cloudQ. Now, you’re probably wondering, what is cloudQ? As you might guess from the name, it’s a cloud-based call center solution for small to medium sized businesses. Now, I’ve mentioned once or twice about this new service on my blog, and have promised to reveal the final logo upon release. Well, guess what, it’s here….and I’d like to share this exciting news with all of you. We have been working night and day on the development of this new service and collectively, as a company, are extremely proud of what we’ve come out with. I won’t keep you from the exciting news much longer. I’m re-posting the press release for your reference… if your company or a business contact of yours is in need of a feature-rich, simple and easy to use call center, look no further–cloudQ is your most affordable solution.
Tell me what you think. Please feel free to share / repost! From blogger to blogger, I would appreciate the love!
P.S.–I’ve got tons of lessons learned from this product launch. I’ll be working on a blog post to share with you.
HERNDON, VA – January 22, 2014 – nexVortex, Inc., a leader in IP communication services based in northern Virginia, announced today that it is launching a new service, cloudQSM Contact Center, a hosted, web-based contact center solution for small- to medium-sized inbound contact centers.
Ease of use. Simplicity. Intuitiveness. These are the overarching principles behind nexVortex’s cloudQSM Contact Center solution because operating a contact center should be more about how to serve the customer instead of running the system. cloudQSM is easy to set up, easy to manage and easy to use. It uses a web-based interface and does not require any plugins or special downloads. This makes on-going maintenance a snap—you’re always up-to-date with the latest features.
The contact centers run on reports and cloudQSM doesn’t disappoint. cloudQSM provides comprehensive reporting of both service metrics and agent performance, offering valuable insights and real-time business intelligence into the center’s daily operations.
cloudQSM is fully integrated with nexVortex’s award-winning SIP Trunking service, offering reliable, redundant, high-quality connections and a single management interface.
cloudQSM users will benefit from:
- Simple and easy-to-use web-based interface
- Comprehensive reporting with real-time statistics
- Secure, encrypted voice and data connections
- Highly scalable, allowing for increasing and decreasing number of agents
- Advanced features like queue voicemail and call recording
Wes Rogers, COO of nexVorex, Inc. states “nexVortex cloudQSM extends our award-winning SIP Trunking service down to the agent’s desk. cloudQSM’s web-based interface is both intuitive and easy-to-use, allowing supervisors and managers to focus on serving the caller instead of running the system, which is what it’s all about—serving the customer. We’re very excited about this new offering and our clients are, too.”
John Wells, of High Power Technical Services, one of nexVortex’s clients, agrees: “High Power Technical Services, a regional service provider for Dish Network, has had a long relationship with nexVortex and has selected cloudQSM to replace our existing application. cloudQSM packs a lot of functionality into a very friendly user interface and because it is web-based, we don’t have to worry about on-premises upgrades and system management. nexVortex takes care of all that.”
To find out how nexVortex’s new cloudQSM web-based contact center can benefit your organization, visit nexvortex.com.
About nexVortex, Inc.:
nexVortex is the leader in IP communications services, specializing in SIP Trunking services and other VoIP solutions for businesses, multi-site applications, call centers, and customized solutions for unique applications. As a three-time honoree of Inc. 5000’s America’s Fastest Growing Private Companies (2011, 2012, and 2013) and recipient of Deloitte’s Technology Fast 500 for 2013, nexVortex has established itself in the marketplace based on three overarching tenets: Uncommon Service, Uncommon Know-How, and Uncommon Commitment. These principles drive nexVortex’s mission to provide its customers with the IP knowledge, services, and capabilities they need to improve their business communications easily and affordably. For more information, visit nexvortex.com and connect with them via Facebook, Twitter, and LinkedIn.